Last updated: 1 November 2025
Urban Lightbulb Limited (“we”, “us”, “our”) is committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and applicable data protection laws.
1. Information We Collect
We may collect the following types of personal information: – Name and contact details (such as email address, phone number) – Business information where applicable – Account login information (if accessing our systems) – Billing and payment information – Usage information relating to your interaction with our products or services
We only collect personal information that is necessary for the functions and activities of our business.
2. How We Collect Information
We collect personal information: – When you provide it to us directly (e.g., enquiries, registration forms) – Through our website and online services (using cookies or analytics tools) – When you use our products or engage our services
3. How We Use Personal Information
We use personal information to: – Provide and support our products and services – Communicate with you regarding enquiries, support, or updates – Manage billing, invoicing, and account administration – Improve our services and user experience – Comply with legal and regulatory requirements
We do not sell or rent personal information.
4. Sharing and Disclosure
We may share personal information with trusted third parties where necessary for business operations, such as: – Cloud hosting and IT service providers – Payment processors – Professional advisers (e.g., legal or accounting)
Where personal information is shared, we ensure that third parties are subject to appropriate safeguards and privacy obligations.
5. Storage and Security
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. This includes: – Access controls and authentication measures – Encryption of data in transit where applicable – Monitoring and security controls on hosted infrastructure
6. International Data Transfers
Some service providers may store or process information outside New Zealand. Where this occurs, we ensure that data is protected by privacy safeguards consistent with the NZ Privacy Act.
You have the right to: – Request access to your personal information – Request correction of information that is inaccurate or incomplete
7. Retention
We retain personal information only as long as required for business or legal purposes. When no longer needed, information is securely destroyed.
8. Your Rights
Requests can be made using the contact details below.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and measure website activity. You may disable cookies through your browser settings, though this may impact site functionality.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:
Urban Lightbulb Limited Email: su*****@************lb.nz Website: https://urbanlightbulb.nz
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
This Privacy Policy is intended to be simple, clear, and compliant with the New Zealand Privacy Act 2020.
